Last updated: November 2026
Soak Laundromat respects your privacy. This policy explains what personal information we collect, why we collect it, and how we keep it safe.
We collect the information you give us directly — such as your name, email address and phone number when you contact us, sign up as a member, or use our wash & fold or pickup and delivery services. If you pay by card in store, your payment is processed securely by our payment provider; we never see or store your full card details.
We use your information to provide our services, manage memberships and wallet top-ups, respond to your enquiries, and let you know about specials and updates you have asked to receive. We do not sell your personal information to anyone.
For the safety of our customers and premises, the laundromat is monitored by CCTV cameras with dual communication, and after-hours access is controlled by PIN code entry. Footage is kept securely and only accessed when needed for safety or incident investigation.
Our website uses basic analytics to understand how visitors find and use the site. This information is aggregated and does not identify you personally.
Under the Australian Privacy Act 1988 (Cth), you can ask to see or correct the personal information we hold about you, or ask us to delete it. To make a request, email us at hello@soaklaundromat.com.au.
Soak Laundromat, Shop 2, 23 Loftus Street, Wollongong NSW 2500. Email: hello@soaklaundromat.com.au.